FAQ

FAQ

What time is check-in?

4:00 p.m. on the day of your arrival

What time is check-out?

11:00 a.m. on the day of your departure

What currencies are accepted?

U.S. Dollars

What credit cards are accepted?

Visa, MasterCard, American Express, and Discover

What is the local hotel tax?

13%

What should I know before check-in?

  • Hotel guests must be 21 years of age to check in
  • A valid credit card or cash equivalent is required at check-in for incidentals
  • Blue Moon Hotel does not accept personal checks
  • Group rates quoted upon request

Will my credit card be charged when I make my reservation?

A credit card is requested to guarantee reservation online or by telephone and will be required at check-in. The first night's room and tax will be charged if the reservation is not canceled, the cancellation deadline has passed, or if the guest fails to arrive. 

What is your cancellation policy?

Please notify Blue Moon Hotel at 305 673 2262 by email, or online, at least 72 hours (for reservations April 14th - December 25th) and no less than 7 days (for reservations December 26th - April 13th) prior to the scheduled arrival date to make changes to or cancel reservations. Late cancellations will be subject to charges for one night's stay and applicable taxes. The credit card used to guarantee your reservation will be charged. The cancellation policy is subject to change during Special Events or Promotional Rates.

For reservations made via a third-party vendor such as Expedia.com, guests will need to contact the respective vendor directly to cancel or modify their reservation.

Is parking available?

Valet parking with in & out privileges is available at $38 per day (plus taxes). Please allow at least 45 minutes for retrieval of your vehicle.

How do I get around South Beach?

South Beach is a very walkable area and it's fairly easy to grab a taxi for longer distances. We recommend renting a car only if you absolutely must. Many visitors take a taxi or shuttle from the airport to Miami Beach, a flat fee of $35. Once here, the most popular destinations are a five to ten-minute walk or just a $0.25 ride on the South Beach Local stopping conveniently one block west on Washington Avenue and circles South Beach continuously.

What types of services do you offer for business travelers?

Complimentary copy and fax machine available through the front desk. A computer is available for on-site guest use. Usage is granted to guests 18 years of age or older or those accompanied by an adult.

Can I bring my pet to the hotel?

Blue Moon Hotel does not accept pets.

Can I smoke in the hotel?

For the health, safety, and comfort of our guests, Blue Moon Hotel is a 100% non-smoking establishment.